As head of the EventMobi support team, I am delighted to announce our team has won the Silver Stevie® Award for “Contact Center of the Year” for Technology companies at the 11th annual Stevie Awards for Sales & Customer Service. We are so honored to help thousands of event planners and marketing professionals around the world run amazing events and engage their attendees by using EventMobi’s event technology platform in the best possible way.
With more than 2,300 nominations from organizations of all sizes and in virtually every industry, this award is one of the world’s top honors for customer service and contact centers. We see this as a testament to how the support team works with you — our 8000+ clients — every single day.
What was the award for?
The award nomination was based on our dedication to customer happiness and success. Our philosophy has always been focused on providing outstanding support and to do this, we go far beyond simply “answering e-mails and calls”. We work with you before, during and after your event to ensure your goals are met. Meeting these goals consistently is reflected in our exemplary Customer Satisfaction and Net Promoter Scores — the foundation of our award nomination. But, it is the feedback we get from you that truly makes our day, everyday 🙂
“Customer support was fantastic! Very responsive, very helpful. Extremely pleasant to work with. The App was very good as well, but your customer service sets you apart.”
“The customer service was incredible – I couldn’t have asked for a better support team while I built my first app!”
At EventMobi, our support lifecycle includes everything from onboarding new planners; to troubleshooting problems during your event; to post-event follow-up. We go above and beyond making sure our event technology platform runs as smoothly as possible for you and your attendees.
Additionally, our support and customer success team helps you drive event registration; increase event app adoption and enhance attendee engagement on-site.
How did we get here?
It’s been a wild ride. As one of the first event technology companies to emerge on the scene in 2009, we have become one of the most trusted and widely used event technology platforms in the industry.
Since July 2015, our support team has tripled in size and as we continue to grow, we’ll be holding ourselves to an even higher standard of customer service to make sure we deliver for you.
Moreover, while we have been improving our event technology platform every year, we have also formed a new customer success team entirely focused on helping you get the most out of our product and achieve the dreams you have set for your events!
Again, there is nothing that makes us happier than to see our clients succeed by executing flawless events using EventMobi’s event technology platform. And it feels even better when our industry and community recognizes our efforts to make EventMobi the best company and offer one of the best event technology platforms for events and conferences around the world. So, just in case you may have missed the news recently, here are a few other awards over the past year acknowledging our product, company growth and workplace culture.
- The Best Event App, Event Technology Awards, UK
- The Best Mobile App in Meetings + Incentive Travel (M+IT) Readers’ Choice Awards
- Fastest-Growing Tech Companies, Deloitte’s North America Fast 500
- Startup Employer of the Year by TechVibes
What Does this Mean for You?
They say behind every successful event is a great support team — and behind this great support team is an even better set of clients! We look forward to continuing our support for you, making our event technology platform even better and most importantly, ensuring your success!
As always, feel free to shoot us an e-mail at firstname.lastname@example.org or give us a call at 1-888-296-8415 x 2
We always have your back!